Terms & Conditions - tessarenbd

1. Definitions

In these Terms and Conditions:

"Service" or "Services" refers to AI integration consulting, training programs, and implementation support provided by tessarenbd
"Client" or "You" refers to the individual or organization engaging our services
"We," "Us," or "Our" refers to tessarenbd
"Agreement" refers to the binding contract formed between Client and tessarenbd for service delivery
"Website" refers to our online presence accessible at tessarenbd.info
"Deliverables" refers to documentation, implementations, training materials, and other outputs specified in service agreements

2. Acceptance of Terms

By engaging our services, using our website, or communicating with us regarding potential service engagements, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

You confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements. If you are engaging our services on behalf of an organization, you confirm that you have the authority to bind that organization to these terms.

If you do not agree with any part of these terms, please do not use our services or website.

3. Service Description

tessarenbd provides professional consulting services focused on artificial intelligence integration for business operations. Our service offerings include:

AI Strategy Discovery Sessions to assess opportunities and feasibility
Workflow Integration Services for implementing AI capabilities into existing processes
Enterprise Learning Programs for developing workforce AI competency
Related consulting and support services as specified in individual engagement agreements

Specific service scope, deliverables, timelines, and fees are detailed in individual service agreements signed by both parties. These service agreements supplement and are governed by these Terms and Conditions.

Service availability may vary based on our capacity and resource allocation. We reserve the right to decline service requests that fall outside our expertise or capacity.

4. Client Responsibilities

As a client engaging our services, you agree to:

Provide accurate and complete information necessary for service delivery
Designate appropriate personnel to participate in discovery, implementation, or training activities
Respond to information requests and communications within reasonable timeframes
Provide access to necessary systems, documentation, and stakeholders as outlined in service agreements
Ensure proper use of any AI tools or systems we implement, including adherence to ethical guidelines
Maintain appropriate licenses for any third-party tools or platforms recommended during engagements
Comply with all applicable laws and regulations when implementing AI solutions
Notify us promptly of any issues, concerns, or changes that may affect service delivery

5. Intellectual Property

Our Intellectual Property

All methodologies, frameworks, training materials, templates, and tools developed by tessarenbd remain our exclusive intellectual property. We grant clients a limited, non-exclusive, non-transferable license to use deliverables provided during service engagements solely for their internal business purposes.

Clients may not resell, redistribute, or sublicense our methodologies or materials without written permission. This restriction does not apply to AI implementations themselves, which become client property upon full payment.

Client Intellectual Property

All client data, business processes, proprietary information, and existing intellectual property remain the exclusive property of the client. We claim no ownership over client materials provided during engagements.

Clients grant us a limited license to use their materials solely for the purpose of delivering agreed services. We will not use client information for any other purpose without explicit written consent.

Implementation Outputs

Upon full payment, clients own all custom implementations, configurations, and documentation created specifically for their organization. We may retain anonymized insights and learnings from engagements to improve our general service offerings.

6. Payment Terms

Fees and Pricing

Service fees are specified in individual service agreements. Our standard service packages are priced as follows:

AI Strategy Discovery Session: ฿8,800
Workflow Integration Service: ฿38,000
Enterprise Learning Program: ฿49,000

Custom engagements may be quoted separately based on scope and requirements. All fees are in Thai Baht unless otherwise specified.

Payment Schedule

Unless otherwise agreed in writing:

Discovery Sessions require payment upon booking confirmation
Integration Services require fifty percent payment upon engagement start and fifty percent upon completion
Learning Programs require payment prior to the first training session

Late Payment

Invoices are due within thirty days of issuance unless otherwise specified. Late payments may incur a service charge of one point five percent per month on the outstanding balance.

Refund Policy

Discovery Session fees are refundable if cancellation occurs more than seven days before the scheduled session. Integration Services and Learning Programs are refundable on a pro-rata basis for work not yet performed, minus a fifteen percent administrative fee. Completed work is non-refundable.

7. Service Delivery and Timelines

We commit to delivering services within the timelines specified in individual service agreements. Typical delivery timeframes are:

Discovery Sessions: Half-day session with documentation delivered within one week
Integration Services: Six to ten weeks implementation plus four-week support period
Learning Programs: Eight weeks with one session per week

Timelines may be extended due to client delays in providing necessary information or access, changes in project scope, or circumstances beyond our reasonable control.

We will notify clients promptly of any anticipated delays and work collaboratively to minimize impact on project timelines.

8. Disclaimers and Limitations

Service Disclaimers

Our services are provided on an "as is" basis. While we apply professional diligence and expertise, we make no guarantees regarding:

Specific quantitative results from AI implementations
Compatibility with all existing systems or future technology changes
Outcomes dependent on third-party platforms or services
Business results affected by factors outside the implemented solutions

AI technology evolves rapidly. Solutions implemented during our engagements reflect current best practices and available capabilities but may require updates as technology advances.

Professional Advice Disclaimer

Our services constitute consulting and implementation support. We do not provide legal, financial, or medical advice. Clients remain responsible for ensuring their AI implementations comply with applicable laws, regulations, and industry standards.

We recommend clients consult appropriate legal, compliance, or other professional advisors when implementing AI solutions in regulated contexts.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from or related to services provided shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim.

We shall not be liable for indirect, incidental, consequential, special, or punitive damages including loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.

These limitations apply regardless of the legal theory upon which liability is based, whether contract, negligence, or otherwise.

10. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during service engagements. Confidential information includes business strategies, technical specifications, financial data, and any information designated as confidential.

We will not disclose client confidential information to third parties except as necessary to deliver services (with appropriate protections in place) or as required by law.

Confidentiality obligations survive termination of service agreements and continue indefinitely unless information becomes publicly available through no fault of the receiving party.

11. Termination

Either party may terminate a service agreement under the following conditions:

By mutual written agreement
For material breach that remains uncured after thirty days written notice
If the other party becomes insolvent or enters bankruptcy proceedings

Upon termination, clients remain responsible for payment of fees for services performed up to the termination date. We will deliver any completed deliverables and return client materials.

Provisions regarding intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination.

12. Dispute Resolution

In the event of any dispute arising from these terms or our services:

Parties will first attempt to resolve the matter through good-faith negotiation
If negotiation fails within thirty days, parties may pursue mediation through a mutually agreed mediator
Unresolved disputes will be subject to the exclusive jurisdiction of Thai courts

These Terms and Conditions are governed by the laws of Thailand.

13. General Provisions

Entire Agreement

These Terms and Conditions, together with any executed service agreements, constitute the entire agreement between parties and supersede all prior discussions, negotiations, or agreements.

Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect.

Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Assignment

Clients may not assign their rights or obligations under service agreements without our written consent. We may assign our obligations to qualified successors or affiliates.

Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, pandemics, or infrastructure failures.

14. Changes to Terms

We may update these Terms and Conditions periodically to reflect changes in our practices or legal requirements. When material changes occur:

We will update the "Last Updated" date
Active clients will be notified via email
Continued use of services after changes constitutes acceptance

Changes do not affect ongoing service agreements unless mutually agreed in writing.

Terms and Conditions